Terms & Conditions
- Use of the website
- Intellectual property
- Placing an order
- Registered users
- Eligibility to purchase
- Payments and acceptance
- VAT exemption
- Delivery overseas and customs
- Cancellations, returns and refunds
- Submitting customer reviews
- Customer services / notices
For the purposes of these Terms and Conditions, "we, us and our" refers to MedilinkWM Limited, company number 4341510 and registered office 4 Greenfield Crescent, Edgbaston, Birmingham, West Midlands B15 3BE.
You should print a copy of these Terms and Conditions for future reference.
1.1 Whilst we will use our best efforts to ensure that the website is available 24 hours a day, there will be times when the website cannot be accessed due to maintenance requirements, technical problems, failure of computer equipment and other problems which are outside of our control. We exclude to the fullest extent of the law our liability for any loss you may suffer as a result of not being able to access the website.
1.2 Your use of the website is at your own risk. The website may contain links to other websites. We will not accept responsibility or liability in respect of material on any website that is not under our control.
1.3 This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose.
1.4 You shall not systematically extract and/or re-utilise parts of the contents of the website without our express prior written consent. In particular, you shall not, without limitation:1.4.1 utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the website; and/or1.4.2 create and/or publish any database that features substantial (e.g. our prices and product listings) parts of the website.
1.5 To the fullest extent possible under applicable law, we make no representations, warranties, conditions, guarantees or representations, express or implied, in respect of the website other than those contained in these Terms and Conditions, including without limitation:
1.5.1 implied conditions of satisfactory quality, fitness for a particular purpose, title and non-infringement;
1.5.2 that the website or the service will meet your requirements, will always be available, accessible, uninterrupted, timely, secure or that it is error, virus or fault free;
1.5.3 that the information, content, materials or products included on the website will be as represented by manufacturers, available for sale at the time of listing, lawful to sell, or that sellers or buyers will perform as promised;
1.5.4 any implied warranty arising from course of dealing or usage of trade; and/or
1.5.5 any obligation, liability, right, claim or remedy in tort, whether or not arising from our negligence.
2.1 All copyright, trade marks and all other intellectual property rights in the website, including its design, operation and content, remain vested in us or our licensors at all times. Subject to paragraph 2.2 below, you are not permitted to copy, reproduce, transmit, store, adapt, modify, license, upload, post, sell or distribute in any way any of the images, material or content on the website without our prior written consent.
2.2 You may use the material contained on the website solely for non-commercial, personal use including printing hard copies of any pages of the website. Any other use of the website is strictly prohibited.
4.1 You can place an order as a one-off guest to the website ("Guest") or you can register on the website and set up an account with us ("Registered User").
4.2 When you place an order to purchase a product from the website, upon completion of the checkout process you will be given an order number and will also be sent an e-mail confirming receipt of your order and containing the details of your order.
4.3 You will receive another email once the product you have ordered has been dispatched to you ("Dispatch Confirmation"). All orders are subject to acceptance by us, and we will acknowledge your order by sending you an email confirming receipt of your order ("Order Confirmation") and containing the details of your order. However, your order will only be accepted and a contract formed between us ("Contract") when we send you the Dispatch Confirmation.
4.4 The Contract will relate only to those product(s) whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.
5.1 If you choose to become a Registered User you will have access to your account information online and will have the ability to ‘track the progress of your order’. You will also be able to view your order history.
5.2 To become a Registered User you must provide us with your real name, address, phone number and e-mail address. You warrant to us that the information you provide during the registration process (and any notification of change of such information) is true and correct.
5.3 If you become a Registered User, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential.
5.4 We reserve the right to decline a Registered User application or suspend your account at any time and at our sole discretion.
6.1 By placing an order through the website, you warrant that you:
6.1.1 are 18 years or over;
6.1.2 have a valid credit or debit card in your name that is acceptable to us in accordance with condition 10.2 below;
6.1.3 have provided a valid delivery address; and
6.1.4 have given your real name, address, phone number, email address and you have provided any other details we request from you.
7.1 Items on the website are shown as accurately as possible. Despite this, slight variations in colour and appearance may occur due to technical limitations. We take great care to reproduce product descriptions and specifications provided by manufacturers accurately, but errors may occur. We will not be responsible for any errors or omissions.
7.2 If there is anything which is unclear on the website and you wish to obtain further information, please contact our Customer Services on 0121 452 5634 between 9am and 5pm, Monday to Friday excluding bank holidays.
8.1 All prices are listed on the Website and are expressed in Great British Pounds Sterling and are shown inclusive of any VAT (where applicable) unless stated otherwise.
8.2 The prices as listed on the Website at the time of processing the order for the relevant product will govern the transaction.
8.3 We do not price-match with other retailers. However, we do consistently work towards maintaining competitive prices on everything we carry.
8.4 We do not offer additional discounts on large orders of a single item or on large orders of many individual items.
9.1 Once your order is received we will notify you of any availability issues within 3 working days. As we process your order, we will inform you by e-mail if any products you order are not available.
9.2 If you place a bulk order, there's a chance you'll order more of the item than the manufacturer has in stock. In this instance, we will notify you of this by email within 3 working days and will inform you when we have an estimated delivery date for your order.
10.1 Payment can be made using a credit or debit card. Using your credit or debit card on the website is safe and fully protected. Our secure server encrypts your credit/debit card details along with your personal information so they are then securely transmitted over the internet.
10.2 We accept payment with the following credit and debit cards:
10.2.2 Visa Electron;
10.2.3 Visa Delta;
10.2.5 Maestro; and
10.3 Your credit or debit card will be charged at the time the order is placed, i.e. upon completion at the checkout on the website.
11.1 If you qualify for zero-rated VAT goods, you should be aware that delivery charges will still incur VAT.
11.2 If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT, you should consult your local VAT office, or telephone the VAT National Advice Service on 0845 010 9000 before signing any declaration. Note that VAT law provides for severe penalties for anyone who makes false declarations or who fraudulently evades VAT or uses a document which they know to be false for the purposes of obtaining goods or services VAT free.
11.3 For more information about VAT exemption please visit the HM Revenue & Customs website www.hmrc.gov.uk Alternatively, if you would like more advice on whether you are eligible you can call the VAT National Advice Service on 0845 010 9000.
11.4 To purchase a VAT free product you will need to check the ‘I am eligible for VAT Free Box’. Read the disclaimer carefully and tick the box to confirm that you have understood and accept the conditions. Then continue with the checkout process. Please note that there are severe penalties for those claiming VAT relief fraudulently.
12.1 For most UK postcodes we aim to deliver the majority of the small/medium sized products that we sell to you within 5 working days from the date we confirm your order. Where a longer lead time is unavoidable, a maximum delivery time for all orders of 30 days from the date we confirm your order will apply.
12.2 Orders are delivered direct to you by our suppliers. Please note that dispatch estimates contained in your Dispatch Confirmation are only estimates. Such estimates are not guaranteed dispatch times and should not be relied upon as such.
12.3 A signature may sometimes be required at delivery. By placing an order you are authorising us to accept a signature from another person at the same address on your behalf if you need to sign for a product and you are not present at the time of delivery.
12.4 Ownership of a product will not pass to you until: (i) we have delivered the product to you (either by courier or through the Royal Mail); or (ii) we have received payment in cleared funds for the product, whichever is the later. This is when the contract between you and us will be deemed to have concluded. Once a product is delivered, responsibility for risk of damage to or loss of the product passes to you.
13.1 When ordering goods from the website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
13.2 Additionally, please note that when ordering from the website for delivery overseas, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
14.1 If you change your mind after you have placed your order and, therefore, would like to return your goods to us, please ensure that you follow the provisions contained in this condition 14. This information will also be provided on your delivery note.
Cancelling an Order
14.2 If you are resident in the European Union, under the Customer Protection (Distance Selling) Regulations 2000, you are entitled to a statutory cooling-off period of 7 business days starting from the day after the date of delivery of the product(s) ("Cooling Off Period"). Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in the Returns section at conditions 14.7 to 14.15 below.
14.3 If you wish to cancel an order during the Cooling Off Period:
14.3.1 you must do so by email, by fax or in writing;
14.3.2 you will be responsible for the cost of returning the product(s) as soon as practicable and you must obtain a receipt of postage from the Post Office for proof of return;
14.3.3 you must take good care of the product(s) whilst they are in your possession. If you do not exercise reasonable care and the product(s) are damaged whilst in your possession or in transit, we will exercise our right to make a claim against you for breach of your statutory duty as cited in the Customer Protection (Distance Selling) Regulations 2000;
14.3.4 and if you fail to return the goods to the manufacturer, we reserve the right to charge an amount equal to the price of your original order to the payment card used to pay for the order;
14.3.5 you must return the product(s) in a "as new" and saleable condition, complete with all packaging and accessories supplied;
14.3.6 you must follow the specific conditions on how to return your product(s) contained in your delivery note;
14.3.7 where you are returning an item that was part of a larger order, we’ll refund the per-item charge for delivery that you incurred;
14.3.8 where you’re returning an entire order, we will refund applicable per-item delivery charges and the per-delivery charge that you incurred;
14.3.9 we will refund only standard (Airmail) postage charges for items delivered outside the UK;
14.3.10 where we collect an item from you, we reserve the right to recover the costs of collection from you;
14.3.11 all refunds are credited via your original payment method. Please note refunds can take 7-10 days (or within 30 days at the latest, as cited in the Customer Protection (Distance Selling) Regulations 2000) to appear in your bank or credit card account; and
14.3.12 we won’t refund the cost of returning the item to us unless you return the item to us because of an error on our part.
14.4 If you are posting an item back to us we recommend that you obtain a proof of posting certificate which is provided free of charge by the Post Office.
14.5 Your rights under consumer legislation for these products are not affected.
14.6 You may be entitled to a refund in respect of your order, as follows.
14.6.1 If we have not sent you a Dispatch Confirmation in respect of the product(s), we will cancel the order and full payment will be refunded.
14.6.2 If we have sent you a Dispatch Confirmation in respect of the product(s) and we are unable to prevent their delivery, you should refuse to sign for the goods and they will be returned to the manufacturer and the cost of your order will be refunded together with the delivery charge.
14.6.3 If the product(s) is delivered to you and you accept the delivery, you can still return the product(s) to manufacturer within the Cooling Off Period by following the instructions on the delivery note enclosed with your product(s) and the cost of your order will be refunded as well as the delivery charge. However, you will be responsible for the cost of returning the product(s) to the manufacturer.
Return of Damaged or Faulty Items
14.7 When your products are delivered please check that the order is complete and not damaged. If you have accepted the products and subsequently discover that they are faulty, damaged or parts are missing, you may be entitled to a refund, replacement or repair in accordance with these conditions 14.7 to 14.15. Where a replacement or repair is not possible e.g. because the products or parts no longer exist, then you will be offered a refund.
14.8 You shall inform us of any damage to the products [suffered prior to delivery] as soon as possible following delivery of the products, preferably within 24 hours of delivery but at the latest within 5 days of delivery. Any claims made within 5 days but after 24 hours of delivery will be subject to our discretion and after 5 days of delivery all claims will be considered unreasonable and will not be permitted.
14.9 Subject to condition 14.10, if your product(s) develop a fault within 12 months of the date of receipt of the relevant product(s):
14.9.1 you must inform us in writing as soon as possible following the date of receipt describing the problem in as much detail as possible;
14.9.2 if you request for the product(s) to be repaired, we will offer you a repair of the product(s) unless it is impossible or disproportionate to do so and you must confirm your acceptance of this to us in writing within 28 calendar days of our offer. If the product(s) has been sent back to the manufacturer for repair and you do not confirm your acceptance of costs then the product(s) will be sent back to you not repaired and a charge may be payable;
14.9.3 if you request for the product(s) to be repaired but it is not possible or it is disproportionate to do so, we will either offer you a replacement or a refund. If we offer you a refund of the product(s) or a replacement of the product(s), you must return your product(s) to the manufacturer for a full refund including a refund of your delivery charge. Returns information and a technical helpline number will be displayed on the delivery note in your order;
14.9.4 if you request a refund for the product(s), you must return your product(s) to the manufacturer for a full refund including a refund of your delivery charge. However, you will be responsible for the cost of returning the product(s) to the manufacturer;
14.9.5 if we or the manufacturer find that the product fault is caused by misuse, negligence or accident then it may not be covered by the manufacturer’s warranty. In these circumstances, any repair will be chargeable and refunds in respect of such product(s) will not be permitted.
14.9.6 in the event of the manufacturer sending you a replacement for a damaged, defective or wrong product, you must return the original damaged, defective or wrong product to the manufacturer. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to the manufacturer; and
14.9.7 if we arrange to have your product(s) repaired either at your home or at an appropriate repair centre you will be requested to provide a copy of your Order Confirmation email as proof of purchase from us. If the repair is chargeable we will notify you in advance.
14.10 Some products are provided with a manufacturer warranty that differs from the 12 month period detailed in clause 14.9 above. For these products, condition 14.9 applies for the period of manufacturer warranty as expressly notified to you upon receipt of the relevant product(s).
14.11 Please retain the warranty information that accompanies your order as this may be needed should there be a fault with the product(s) in accordance with condition 14.9.
14.12 If a product becomes defective or if you have any other problems with your product(s) after 7 working days of receipt:
14.12.1 we can offer help and assistance and you can contact us to obtain the manufacturer's contact details or returns information. Please contact us on 0121 452 5634 between 9am and 5pm, Monday to Friday;
14.12.2 please keep all the warranty information that accompanies your item as this may be required by the manufacturer, should there be a fault; and
14.12.3 note that the manufacturer will be in a better position than us to offer assistance with technical problems affecting your product(s). In the unlikely event that you have a faulty product, you will find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.
14.13 Your rights under consumer legislation and manufacturer guarantees are not affected by the content of this condition 14.
14.14 Subject to your cancellation rights as described in 14.2, we are unable to exchange products that are not damaged, defective or incorrect.
14.15 If you are entitled to a refund for a valid cancellation or return in accordance with the provisions of this condition 14, we will refund you as follows:
14.15.1 if you have validly cancelled an order in accordance with conditions 14.2 to 14.5 , you will be refunded the cost of the relevant product(s) but you will not be refunded the cost of returning the goods to the manufacturer. If you fail to return the goods to the manufacturer, we reserve the right to charge the price for the goods to the payment card used for the order;
14.15.2 if you return your goods on damaged or faulty grounds in accordance with conditions 14.7 to 14.14 and if you return all the products of your order at the same time we will refund you the cost of your order and the delivery charge. However, delivery charges will not be refunded if you return only part of the order (e.g. you have ordered two items but only return one). If items are parts of a set you must return all parts in order to qualify for a refund of the delivery charge. If you do not return the damaged or faulty goods to the manufacturer, we reserve the right to charge the price of the replacement product(s) to the payment card used for the original order; and
14.15.3 all refunds will be created via your original payment method. Please note refunds can take 7-10 days (or within 30 days at the latest, as cited in the Customer Protection (Distance Selling) Regulations 2000) to appear in your bank or credit card account.
15.1 You may post reviews on the website ("Customer Review") as long as you comply with the following conditions:
15.1.1 the content of your review must not be not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and must not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ‘spam’; and
15.1.2 you must not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
15.2 We reserve the right, at our absolute discretion, to remove or edit any Customer Reviews thereby ensuring such Customer Reviews are always suitable, in our opinion, for publication on the website.
15.3 In respect of any Customer Reviews that you post on the website, unless otherwise indicated by us, you grant us:
15.3.1 a non-exclusive, royalty-free, perpetual and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media; and
15.3.2 the right to use the name and location that you submit in connection with such Customer Review, if we so choose.
15.4 You agree that the rights granted in condition 15.3 above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the rights granted by you to us in condition 15.3, including the execution of deeds and documents, at our request.
15.5 You represent and warrant that:
15.5.1 you own or otherwise control all of the rights to any Customer Review that you post;
15.5.2 as at the date that the Customer Review is submitted to us:
22.214.171.124 the Customer Review is accurate;
126.96.36.199 use of the Customer Review you supply does not breach any of our applicable policies or guidelines; and
188.8.131.52 the Customer Review will not cause injury to any person or entity.
15.6 You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of any warranties contained in this condition 15.
15.7 We will moderate and store Customer Reviews.
16.1 We have taken considerable steps to ensure your shopping experience with us is secure. Information about you will always be kept safe and secure.
16.2 In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information that is collected online.
16.3 To help us keep your information confidential you shall:
16.3.1 at all times keep your password to your account on the website ("Password") secret and never divulge your Password to any third party;
16.3.2 never distribute the website addresses for pages that you have looked at while logged in as a registered customer of the website; and
16.3.3 choose a Password that is not obvious or known to anyone else.
16.4 Note that you will be liable for all activity and charges incurred through use of your Password, whether authorised by you or not.
16.5 If you forget your Password, you can request a new password, which will be emailed to the address we hold for you. You can change your Password anytime through the account facilities on the website. Should we have reason to suspect that there is likely to be, or has been any breach of security in respect of your account, we may change your Password, at our absolute discretion, and notify you of the change by email.
Payment Card Security
16.6 We use Verisign and the latest SSL (Secure Sockets Layer) technology to ensure that the details you provide when placing an order on the website are kept private and secure, making shopping on our website safe.
16.7 Our secure server encrypts your credit or debit card number details along with your personal information and converts them into bits of code that are then securely transmitted over the internet.
16.8 Your browser will show when you are in a secure environment by displaying either a locked padlock or an image of a key in the grey bar at the bottom of the page.
16.9 Your browser may also warn you when you are entering a secured environment as you go to place your order.
16.10 Your payment information is processed by Sage Pays secure PCI DSS3 level 1 compliant servers. We do not store your credit card details.
Security in our offices
16.11 Access to your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store this information are kept in a secure environment.
16.12 You agree to be fully responsible for and fully indemnify us against all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Terms and Conditions by you or any other liabilities arising out of your use of the website, or the use by any other person accessing the website using your computer or website account.
16.13 Except as specifically stated on the website and to the fullest extent permitted at law, neither us nor any of our directors, employees or other representatives will be liable for damages arising out of or in connection with use of the website, the information, content, materials or products included on the website, resulting from any goods or services purchased or obtained or message received or feedback or rating posted to the website or transactions entered into through the service, whether or not we have been advised of the possibility of such damage.
16.14 Subject to conditions 16.12, if we are in breach of these Terms and Conditions, we will only be responsible for any direct losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include financial losses such as lost profits, business revenue, good will or business interruption. This liability will not exceed the total price charged to you for products. The above statement shall not limit or affect our liability for death or personal injury caused by our negligence.
16.15 You may not transfer any of your rights under these Terms and Conditions to any other person without our prior written consent. We may transfer our rights under these Terms and Conditions to another organisation, but this will not affect your rights under these Terms and Conditions.
16.16 If we fail, at any time while these Terms and Conditions are in force, to insist that you perform any of your obligations under these Terms and Conditions, or if we do not exercise any of our rights or remedies under these Terms and Conditions, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms and Conditions shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
16.17 We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.
16.19 If any court or competent authority decides that any of the provisions of these Terms and Conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
16.20 A person who is not party to these Terms and Conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
16.21 These Terms and Conditions are subject to English law and the exclusive jurisdiction of the English courts.
17.1 Our customer service details are as follows:
4 Greenfield Crescent
Fax: 0121 452 5631
Tel: 0121 452 5634
17.2 All notices sent by you to us must be sent to the details given in condition 17.1 above.
17.3 We may give notice to you at either the e-mail or postal address you provide to us in your order. Notice will be deemed received and property served 24 hours after an e-mail is sent or 3 days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.